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Cosmetics Surveillance

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The Regulation (EC) 1223/2009, amongst other new features, includes the obligation, in case of serious undesirable effects, to notify without any delay the competent authority of the Member State where these effects occurred.
In the cosmetic field this activity in fact is completely different from the health sectors because of the long-terms product use, instead for example health therapy, and the consumer “reaction” to phenomena, which generally are temporary (redness, irritation) and anyway reversible.

THE ANGEL CONSULTING STAFF CAN ASSIST YOU WITH THE FOLLOWING ACTIVITIES:

Managing the contact with the customer/customer’s doctor in order to determine the severity and the size of the event and, if required, to support with qualified specialists (dermatologists/toxicologists).
Further clinical tests in response to significant events.
Updating of the most important EU anomalies notifications.
Interface with the Health Authorities.
Investigations about the consumer surveillance aimed at detecting the “invisible signs” that do not lead to any formal complaints.
Crisis Management: organization, management and connections with the press.